Know where your IT is exposed before it becomes a business problem.
We help management teams identify hidden infrastructure risk, evaluate providers and create a practical roadmap for resilient, efficient operations.
For companies where technology is part of the operating model.
Designed for organisations with approximately 30–200 employees where outages, provider failures or poorly governed systems can interrupt operations, customer service and revenue.
Technology-critical operations
For businesses where ERP, cloud platforms, networks or industry systems are essential to daily delivery.
Complex provider environments
For management teams coordinating internal IT, MSPs, software vendors and cloud providers without one independent view.
Growth and transformation
For companies expanding locations, changing core systems, integrating acquisitions or introducing AI and automation.
A clear method for turning technical complexity into management decisions.
Choose the right level of independent support.
Begin with a focused review, move into a full resilience and operations audit, or retain independent support for governance and major decisions.
Executive IT Review
A concise independent review for management teams that need a clear first view of their IT dependencies and immediate concerns.
Executive and stakeholder interviews
IT dependency and concern snapshot
Initial findings and next-step recommendation
IT Resilience & Operations Audit
A structured assessment of infrastructure, operations, providers and resilience, translated into a prioritised management roadmap.
Current-state and dependency assessment
Prioritised risk register and quick wins
Executive roadmap and management presentation
Strategic IT Advisory
Independent support for management teams implementing the roadmap, evaluating proposals and governing providers.
Roadmap and provider governance
Technology proposal and project reviews
Management reporting and decision support
Enterprise experience in environments where IT cannot simply stop.
25+
Years in enterprise IT, from hands-on infrastructure to senior architecture, delivery and advisory roles.
65+
Distributed locations supported within a 24/7 managed-services environment.
6,000+
Workloads involved in a major datacenter consolidation and Azure cloud migration programme.
Experience measured in operational outcomes.
Selected results from Alexander Chaykin’s previous enterprise roles. They demonstrate the operating discipline behind the advisory approach.
90%
Reduction in critical incidents reported within a long-term managed-services engagement.
SLA and service-performance governance
Incident, request and change discipline
Cross-functional operating model
Infrastructure transformation roadmap
Continuous management review
95%+
Customer satisfaction maintained while supporting complex, distributed operations.
Customer-facing service leadership
Clear ownership and escalation paths
Availability and service-level control
Onsite and offshore team coordination
Measurable service reporting
A controlled path from uncertainty to an actionable roadmap.
Confidential management discussion
We understand the operating model, technology dependencies, current concerns and the decisions management needs to make.
Scope and information review
We define the locations, systems, providers, stakeholders and documentation included in the engagement.
Assessment and roadmap
We review the environment, test assumptions and translate findings into priorities, quick wins and a practical sequence of action.
Decision and implementation support
Management decides what to address internally, what to assign to existing providers and where independent oversight is required.
Where we look for hidden operational risk.
Identify the applications, platforms and services whose failure would interrupt customers, operations or revenue.
Review the suitability, resilience and operational ownership of on-premise, cloud and hybrid environments.
Test the assumptions behind backups, recovery objectives, continuity plans and critical dependencies.
Assess incident, request, change and escalation processes to understand why service problems repeat.
Clarify obligations, performance, commercial dependencies and where independent oversight is missing.
Determine whether service levels, ownership and escalation paths reflect the real needs of the business.
Identify unnecessary duplication, unmanaged complexity and decisions that create cost without reducing risk.
Map processes and data dependencies before recommending automation, agents or new platforms.
Convert findings into a sequenced roadmap management can fund, assign and govern.
Questions management teams usually ask before an assessment.
Start with a confidential management conversation.
Describe the decision, concern or operational dependency you want reviewed. We will respond with a clear recommendation on the most appropriate next step.
Clear thinking for business-critical IT.
A concise briefing for owners, COOs and IT leaders on operational risk, provider governance, infrastructure decisions and practical AI adoption.